Drinking from the Firehose: No Man's Sky case as the mirror of the industry

"The intensity of the feedback was overwhelming but I decided: you either had to hide or you had to face it, so I did something that I wouldn't recommend but I decided to kind of drink from the Firehose. Every mail that you send to Hello Games goes directly to my folder (...), we didn't block or mute peolpe, if you talked about No Man's Sky then I probably read it."

With these words, Sean Murray, guilty of having been part of a failed mechanism, starts to talk about a long process of redemption. From the stage of the 2019 edition of the Game Developer Conference, the founder of Hello Games, visibly tense, shares his experience as a developer. His story is, at the same time, the sum of all that is good and unsustainable in the video game industry.